Information We Collect

When you interact with Maison Élya Paris — whether by placing an order, creating an account, or simply browsing our website — we may collect the following types of information:

• Personal identifiers: name, email address, phone number, billing and shipping address
• Payment information: processed securely through our payment provider; we do not store full card details
• Account information: username, password (encrypted), order history, and preferences
• Browsing data: IP address, device type, browser, pages visited, and time spent on our site
• Communications: messages you send us via email, contact forms, or social media

How We Use Your Information

Your information is used solely to operate, improve, and personalise your experience with Maison Élya Paris. Specifically, we use your data to:

• Process and fulfil your orders, including shipping and delivery updates
• Manage your customer account and order history
• Send transactional emails (order confirmation, shipping notification, return confirmation)
• Send marketing communications — only if you have opted in
• Improve our website, product offerings, and customer service
• Comply with legal obligations and prevent fraud

We will never sell your personal data or use it for purposes beyond those stated above without your explicit consent.

Sharing Your Information

Maison Élya Paris does not sell, rent, or trade your personal data. We may share it only with trusted third parties who assist us in running our business:

• Shipping partners (e.g. DHL, Colissimo) — to deliver your orders
• Payment processors (e.g. Stripe, PayPal) — to handle transactions securely
• Email marketing platforms (e.g. Mailchimp, Klaviyo) — only if you have subscribed
• Analytics providers (e.g. Google Analytics) — anonymised data only

All third parties are bound by confidentiality agreements and may not use your data for their own purposes.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors interact with our site. The types of cookies we use include:

• Essential cookies: required for the website to function (e.g. shopping cart, login session)
• Analytics cookies: help us understand site usage patterns (anonymised)
• Marketing cookies: used to show you relevant ads on third-party platforms (only with consent)

You can manage or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect your shopping experience.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Order records are kept for a minimum of 5 years for accounting and legal compliance
• Account data is retained for as long as your account remains active
• Marketing preferences are updated immediately upon request

When your data is no longer needed, it is securely deleted or anonymised.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: request that we limit how we use your data
• Right to portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: unsubscribe or revoke consent at any time

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

Data Security

We take the security of your personal data seriously. Our website uses SSL encryption (HTTPS) to protect all data transmitted between your browser and our server. Payment transactions are handled by PCI-DSS compliant processors, and we do not store sensitive payment information.

International Transfers

Maison Élya Paris is based in France and primarily serves customers in the European Union. If you are located outside the EU, please be aware that your data may be transferred to and processed in countries that may not provide the same level of data protection as your home country.

When such transfers occur, we ensure they are governed by appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Children's Privacy

Maison Élya Paris does not knowingly collect personal information from individuals under the age of 16. Our website and services are intended for adults only. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it. If you believe a minor has provided us with their data, please contact us promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes that significantly affect how we handle your data, we will notify you by email or through a prominent notice on our website.